FAQ

Here at Cape Hillsborough Nature Tourist Park, our abundant wildlife is part of the family.  During your stay you will see a wide variety of animals, from cheeky nocturnal possums, to hundreds of different birds, insects, reptiles and, of course, our famous wallabies and kangaroos.  In order for everyone, animals and people alike, to stay safe and enjoy each other’s company, please follow these few hints and tips.

Please Do:

• Stay at Cape Hillsborough Nature Tourist Park as long as possible to get the full wildlife experience
• Bring a camera– you will get some amazing photos
• Keep a safe distance from animals
• Step aside to let them pass if they approach you
• Stay on designated walking trails and pathways to help protect the animals’ habitat and our flora
• Observe the animals day and night – the change in behaviours is amazing!

Please Don’t:

• Feed the animals (this includes bread, fruit and veg, mars bars, muesli bars etc)
• Touch, pat or approach the animals, or make sudden movements. Please keep noise to a minimum
• Take close up selfies, or use torches or flashlights
• Walk through or amongst a group of animals
• Use drones anywhere in the park
• Bring your dogs or other domestic animals

Following these tips will ensure you get the best experience possible – as will the people who come after you. 

The friendly staff at Cape Hillsborough Nature Tourist Park thank you for your cooperation.

As times vary with the season our friendly staff will be able to advise you of the exact times during your check-in.

As they are nocturnal creatures and being wild they can appear when and where ever they wish – keep your eyes peeled at the National Park day use area where you may happen to find them scouring the reserve.

We have a NO PET policy.

However we suggest maybe trying the following Pet Carers who offer a safe and friendly environment for your beloved pets while holidaying here with us. . .

LG Doogy Day Care – 0429 799 097 (Seaforth)

Pet Sitting Mackay and Surrounds – 0414 174 620 (Mackay) to find them on Facebook click here.

Cuddles Pet Care QLD Pet Minding – 0417 821 972 (Beaconsfield – Mackay) to find them on Facebook click here.

Unfortunately there is NO Wifi available – due to the surrounding forest and our distance from the nearest tower but we prefer to think that it is an opportunity to log off from cyberspace and immerse yourself in nature.

If you’re staying in one of our cabins, check in time is 2:00pm, however, give us a call and we may be able to get you in earlier if your cabin has already been cleaned. If you’re booked on to a site, check in time is 11:00am, however, feel free to give us a call to check if your site has been vacated early.

To give our cleaners time to clean your cabin, our check out time is 10:00am. If you’re on a site, checkout time is 10:00am.

Absolutely! Sometimes things just happen and time gets away from us. As long as you call and let us know that you’ll be arriving late – and have paid your booking deposit – we’ll organize everything for you.

On your arrival our lovely staff will be more than happy to advise you of the exact entry location points to each of the stunning scenic walking trials we have surrounding our park.

For further information about the walking trials click here.

On your arrival the tides for the day can be found behind the front reception counter on the wall and written on the blackboard located outside reception.

OR to see the Cape Hillsborough tide times for today click here.

In order to minimise risk to both guests and our environment fires are not permitted within the park.

Yes we do. If you’re staying with us the dump point is completely free of charge.

The Beach House is accessible with a wheelchair where the internal bathroom facilities have disability handrails, toilet, shower seat and vanity. If requiring these facilities please contact our friendly team to check availability.

When enquiring or making a reservation, please make our friendly team aware that you will be needing a site near the all-purpose facilities that are attached to the laundry.