Reservations

Please read the following terms and conditions as agreed by both parties upon making a reservation.

For reservations, please contact our bookings office by phone (07) 49 590 152, international phone +61 7 49 590 152, or via email enquiries@capehillsboroughresort.com.au and submit all details requested below.

RESERVATIONS:

To make a reservation, all of the following information must be provided:

  1. Booking Name
  2. Postal address
  3. Contact phone number (contactable while travelling)
  4. Arrival Date
  5. Departure Date
  6. Number of guests and ages of any children
  7. If camping, form of accommodation (eg Tent, Campervan, Caravan (size of van))
  8. Estimated time of arrival
  9. Credit Card Number (Mastercard or Visa only – we do not accept American Express), Card Expiry Date, CCV (3 digits on back of card)

Please note, for security purposes, debit cards cannot be accepted.

Minimum Stay Requirement:  A 2-night minimum stay is required for rooms reserved on weekends (Fri-Sun).  Varied minimum stay requirements are applicable for room and site bookings during peak periods (Public Holidays, Easter, Christmas & New Year and other periods of seasonal demand).  Please enquire with our booking staff for further details.

Room Reservations:   A security deposit equivalent to the first night’s tariff is required at initial reservation for all bookings made.  On arrival, remaining balance is payable in full prior to entry (excluding holiday periods as outlined below).  If arriving after reception hours, the balance will be taken from credit card details provided at the time of the initial booking.  Full payment is required at initial booking for one night stays.

All guests staying in rooms must provide credit card details, which will be kept for security purposes.  If a credit card is not supplied, a $200 cash bond will be required on check-in, along with a copy of driver’s license details.  Cash bonds will be held until the room is checked at departure.

All bookings for Easter, Christmas, School Holidays and other periods of seasonal demands will have full payment taken 14 days prior to the start of the holiday period (not your date of arrival).

Site Reservations:  A security deposit of one night’s stay is required outside peak periods.  On arrival, remaining balance is due in full prior to entry (excluding holiday periods as outlined below).  If arriving after reception hours, the balance will be taken from card details provided at the time of initial booking.   Full payment is required at time of reservation for one night stays.

All bookings for Easter, Christmas, School Holidays and other periods of seasonal demands will have full payment taken 14 days prior to the start of the holiday period (not your date of arrival).

Site numbers are not guaranteed therefore the site number booked during the reservation may change due to unforeseen circumstances.

Full Payment Required – Holiday Periods:  All bookings for Easter, Christmas, School Holidays and other periods of seasonal demands will have full payment taken 14 days prior to the start of the holiday period (not your date of arrival).  Payment will be taken from credit card details supplied at the time of initial reservation unless other arrangements have been made and agreed to by management.

Group Booking Payment Requirements:  Group bookings out of peak periods must have guest numbers and full payment finalised 7 days prior to arrival as no refunds will be made for changes advised on arrival.

Overseas Payments:  All overseas payments made via direct deposit will attract a $15 fee

Please note reservations cannot be made via our website.

Check-in/Check-out:  Check in is 2pm for accommodation and 11am for sites.  Check out is 10am.  A late check out time may be arranged subject to availability for an additional fee (based on occupancy).   You agree that departure after the standard check-out time will incur additional charges.

Room Keys: A $20 cash refundable deposit is required at check-in for all room keys.  If they become damaged, broken or lost, they must be replaced at the guests expense.

Tariffs:  tariffs are based on 1-2 guests unless stated otherwise.  Guest charges apply from the age of two (2) years and above.  Twin share (separate beds) and/or extra guests incur and additional charge per person per night.  Porta-cots are not included in tariffs – if required, please request during booking and charges will apply.

When a tariff is quoted it is based on the number of adults and children provided at the time of booking.  Should this number vary, the tariff may alter.  Please note that, for accommodation, a maximum number of occupants applies to each accommodation style.  These maximums include infants and cannot be exceeded.  For sites:  up to 6 occupants per site (maximum 4 adults)

Tariffs may be subject to change without notice.

 

 

 

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