Policies

Cancellations

Reservations
Reservations can be made via telephone (07) 4959 0152 or by submitting an email enquiry to enquiries@capehillsboroughresort.com.au. Reservations cannot be made online via our website.

To make a reservation, a credit card number (including the expiry date & last three numbers on the back of the card) will be required.

Room Reservations – A security deposit equivalent to the first night’s tariff is required for all room bookings made.

Site Reservations -  A credit card number is required to secure your reservation, however a security deposit of one night’s stay is required for any school holiday/long weekend booking. 

In addition, your postal address, contact phone number, number of guests and your estimated time of arrival will also be required at the time of making your reservation.

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Cancellations

Cancellations must be given 7 days prior to your arrival date. Cancellations made less than 7 days prior to arrival will incur the cost equivalent to one night’s stay.

•       Room bookings for Groups (2 or more rooms) during school holidays, Xmas, Easter require 14 days notice of a cancellation. Cancellations made less than 14 days prior to your arrival date will incur the cost equivalent to one night’s tariff per room.

•        Refunds are only available if your Site or Room is re-booked, a small administration fee may apply.

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